I'm not able to change passwords for existing accounts on the module. I've tried creating new accounts for writers in the past myself, with mixed results. In this case, batty created new accounts and I was able to go in and update the new account to have access to writing profiles.
While I can't do anything to change a password to an existing account (and I have nothing to do with the IT aspect), I can authorize new accounts to have profile writing access. Perhaps if Keith cannot restore the original account, the information from those profiles in draft mode could be copied and pasted into new drafts under a new user name? Not ideal, but a potential solution.